Posted on |written by iBasis

Service Management – How Dedicated Analysis & Management Support Work

Business People Meeting Growth Success Target Economic Concept

By working very closely with our customers, we have observed the real challenge of keeping up with high consumer demand, especially during high peak traffic periods, while expanding LTE roaming footprint globally. That’s why we put in place a service management team, very knowledgeable about analytics but also about our customers’ roaming business, operational requirements and business objectives.

The iBasis service management team can help you:

  • Identify the root cause of problems faster;
  • Act proactively to prevent failures impacting roaming business;
  • Optimize capacity planning during peak period; and
  • Prioritize and accelerate its LTE Roaming reach.

Preventing Outages Thanks to Enhanced Visibility of Potential Network Errors

iBasis service management provides analysis and identification of failure cases, including routing and configuration errors and asymmetric traffic, which mobile customers may encounter while roaming in the visited network. The iBasis Service Management team immediately corrects the failures by developing real time alerts, running analytics reports and reaching out to the Mobile Operators and Peering partners in order to solve problems as quickly as possible.

Our advanced InVision tooling capabilities also provide in-depth visibility into service performance, direct linkage to customer view and subscriber abilities to seamlessly utilize roaming services. The proactive identification of the incident enables quicker identification and resolution, resulting in enhanced responsiveness to network disturbances, both within and outside the iBasis domain.


Improving Capacity Planning

The rapid rise of data traffic is putting mobile networks under strain, especially during peak periods. It is critically important to increase network capacity, to avoid congestion and any kind of bottleneck. However, capacity increases should be the result of strategic and detailed planning to gain the maximum value from the network over the year.

The iBasis service management team advises on the best capacity increase options based on traffic analysis and forecast. The team is working very closely along with iBasis event management planning to devise the best plan and increase the capacity of their IP transmission in order to avoid future congestion problems.

Opening New Destinations for New Roaming Revenues

Other challenges for mobile operators include effectively managing scarce operational resources without jeopardizing roaming revenues. In fact, if managed appropriately among various departments, some challenges, such as prioritizing new LTE destinations, can reveal new revenue opportunities.

Using the iBasis InVision analytics platform, the iBasis service management team analyzes specific country view details, including where multiple users are trying to roam but can’t and experience all the transactions failing. Based on transaction failures, the service management team will make recommendations and prioritize where to open new LTE destinations to get immediate incremental revenues.

But they won’t stop there. Thanks to iBasis’ existing relationships within the worldwide mobile roaming community, the iBasis roaming and regional teams are able to coordinate between multiple mobile operators in order to facilitate completion of new agreements between mobile operators and consequently accelerate the opening of LTE destinations.    

Tangible Results from Service Management

You can benefit from a dedicated operational interface who knows you, has access to all network history and can immediately direct you to any network errors to solve issues and help drive revenues.

Talk to your account manager now to know more how Service Management can help you.

 

iBasis A wholly-owned KPN company, iBasis is a leading international voice carrier and provider of value-added services for mobile operators. The company offers a comprehensive portfolio of voice termination and data services, including messaging, signaling and roaming, for many of the world’s largest fixed and mobile operators, as well as voice-over-broadband service providers.

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