Is Customer Experience Management Your Top Priority (Like 68% of Operators?)

Customer experience management is emphatically the top priority for operators, with 68% of participants citing it as their number one strategic priority, and 82% viewing it among their top-three priorities over the next three years. “Customer experience management has become the center of gravity for all strategic decision-making.”    (Ernst & Young, Global Telecommunications Study: Navigating […]

Continue reading