Successfully Delivering Excellence in Voice, Mobile, and IoT

Atlantic-ACM - 2024 Global Wholesale Service Provider Excellence Awards Winner

At iBASIS we are committed to delivering best-in-class services in Voice, Mobile, and IoT that meet the evolving needs of our customers. Over the past five years, we have doubled down on this commitment, making significant strides to ensure we remain industry leaders. Over the past year, we have spent over 40% more than the industry average on innovating international wholesale products and services.*

Evidence of this commitment is the recent renewal of long-term contracts with major outsourcing customers like SFR, MEO, Altice Dominicana, and KPN, demonstrating their trust in the quality of iBASIS services and our ability to adapt by responding to their needs.

A cornerstone of our strategy is our unwavering dedication to our customers. We believe that the best way to evolve is by listening closely to those we serve—and our efforts have not gone unnoticed. Over the past five years, we’ve implemented several initiatives to gather direct feedback. 

One such initiative is participating in comprehensive surveys to benchmark our performance against the industry with Atlantic-ACM, a renowned third-party expert in customer intelligence. These survey results, which include direct interviews and responses in 2023 from more than 470 wholesale telecom buyers related to Sales, Operations, Finance, and Product portfolios, have provided invaluable insights into our strengths.

iBASIS is proud to announce that in Atlantic-ACM’s 2024 Report we received three prestigious awards, reflecting our dedication and commitment to excellence:

  • Best Sales Representatives: Our sales team was ranked number one across all carrier sizes, showcasing their expertise and customer-first approach.
  • Best Billing: Our billing capabilities were ranked number one across all carrier sizes, highlighting our improved systems and knowledgeable finance team.
  • Best Voice Value: Among mid-sized carriers, we received the top award for Value in Voice Services, affirming our strong performance in providing excellent service.

According to the feedback from all responses, the 2024 Awards saw iBASIS outperform all large providers in Operational Performance and gain the highest rating among all providers for Service Delivery.

Consistently Leading the Global Wholesale Market

Our leadership is not just a recent development. Over the past three years, iBASIS has consistently been recognized for its excellence by Atlantic-ACM. In 2023, iBASIS won awards in several categories, ranking #1 overall for Billing, Sales Reps Professionalism, and Consultative Selling. We were also among the top-rated for service delivery, voice quality, and competitive pricing, underscoring our commitment to providing superior value to our customers. iBASIS outscored the entire industry in regards to overall operations rating. iBASIS was also a standout performer in 2022, leading in areas such as Network Performance, Service Delivery, Voice Value, Sales Reps, Customer Service, and Ease of Doing Business. These consistent high ratings across multiple years highlight our sustained focus on delivering exceptional customer experiences and maintaining operational excellence.

As we move forward, iBASIS remains dedicated to innovation and customer satisfaction. We will continue to invest in cutting-edge technology and listen closely to our customers to ensure that we deliver the best possible solutions in Voice, Mobile, and IoT. Our goal is to not only meet but exceed your expectations, providing the support and services you need to thrive in an ever-changing digital landscape.

Thank you for being part of our journey and for your valuable feedback. We look forward to many more years of success and innovation together, and we eagerly anticipate your input in the next Atlantic-ACM benchmarking survey!

* Atlantic-ACM 2024 Global Wholesale Report Card