CUSTOMER FIRST
24 – 26 September 2019
Cascais, Portugal
THE FUTURE AWAITS
BE THERE FIRST
Thank you for being part of our first global customer meeting, setting the path forward for you, your company, and the industry.
GALLERY
AGENDA
Presentation PDFs
| 16:30 – 18:30 | Telecoms Transformation, Tofane Global Strategy – Welcome pitch, Plenary session Strategic Roadmap Event Program Overview Alexandre Pébereau, CEO, iBASIS and Tofane Group Roland Nicklaus, Founder, RXN Consulting DOWNLOAD PDF |
| 09:00 – 09:30 | The Flux of the Wholesale Market – Current and future state of the wholesale voice and mobile data market Guest Speaker: Dimitris Mavrakis, Research Director, ABI Research DOWNLOAD PDF |
| 09:30 – 10:00 | 5G (r)evolutions – What innovations is 5G bringing already and what is the role of the IPX? Speaker: Bill Welch, Sr Product Manager, Mobile Solutions, iBASIS DOWNLOAD PDF |
| 10:00 – 10:30 | New Revenues from Global IoT – How can globalized IoT bring new wholesale revenues to MNOs? Speaker: Ajay Joseph, CTO, iBASIS DOWNLOAD PDF |
| 10:30 – 11:00 | COFFEE/SOCIAL BREAK |
| 11:00 – 11:45 | BREAKOUT Dealing with Dangers of Voice Fraud – What fraud vectors are currently and in the future compromising the voice business and what can we do? Speaker: Malick Aissi, VP Business Assurance and Risk Management, iBASIS DOWNLOAD PDF –OR– Securing Your Mobile Assets – What current and future mobile security threats do we see and what can we do? Presenter: Bill Welch, Sr Product Manager, Mobile Solutions, iBASIS Partner Speaker: Stephen Buck, Mobileum Security Business DOWNLOAD PDF |
| 11:45 – 12:15 | Clearing the Future – The evolution of data and financial clearing towards IoT and 5G Partner Speaker: Jürgen Appel, Board Member, Nextgen Clearing DOWNLOAD PDF |
| 12:15 – 12:45 | The Long Hot Roaming Summer – An IPX use case: what were the roaming business and traffic dynamics and challenges during the Summer and how were they addressed? Presenter: Hubert Patijn, Sr Business Development, Mobile Solutions, iBASIS Guest Speakers: Roula Mostratou, Head of Roaming, WIND Hellas Vicky Georgakopoulou, Sr Service Manager, WIND Hellas DOWNLOAD PDF |
| 13:00 – 14:30 | LUNCH |
| 14:30 and on | AFTERNOON ACTIVITIES Regatta in Cascais Bay, One of the Best Places to Sail in the World – Let’s experience a fun and memorable regatta with experienced skippers. All equipment will be provided. We will stay inside the bay where sailing conditions are safe. –OR– Taste of Lisbon, Cultural and Gastronomical Immersion – Let’s explore the capital city and discover beautiful sights and hidden gems while enjoying Portuguese hospitality. You will also experience culinary traditions and innovations. |
| 08:30 – 09:00 | Customer Experience First – How to build on global competence for growth and enhanced Quality of Service Speaker: Ajay Joseph, CTO, iBASIS DOWNLOAD PDF |
| 09:00 – 09:30 | The Voice of OTT – Where is voice going from an OTT perspective and what does that mean for MNOs? Speaker: Bas van Heyningen, Product Manager, iBASIS Guest Speakers: Rob Kurver, CEO, Apiology Luis Borges Quina, CEO, Ottspot, Partner/Founder, Apiology Nilesh Parikh, Global Sales and Product Leader, iBASIS DOWNLOAD PDF |
| 09:30 – 10:15 | BREAKOUT Maximizing the SMS Opportunity – How to monetize the (wild) growth of A2P SMS? Speaker: Bruno Coindre, VP Messaging Solutions, iBASIS DOWNLOAD PDF –OR– The Evolution of Voice Routing – Feature based automation and quality assurance Presenter: Leatha Bazillion, Director Voice Solutions, iBASIS Guest Speaker: Jay Meranchik, President and CTO, Global Convergence Solutions, Inc. DOWNLOAD PDF –OR– Improving InVision IPX Analytics – Interactive feedback on InVision and discussion on requirements and roadmap Speaker: Florin Neamtu, Sr Product Manager, Mobile Solutions, iBASIS DOWNLOAD PDF |
| 10:15 – 10:45 | COFFEE/SOCIAL BREAK |
| 10:45 – 11:15 | CASE STUDY SESSION How do MNOs view changing market dynamics in various regions and what are their new (business) requirements in wholesale going forward? Presenter: Gilbert Relou, VP Mobile Business Development, iBASIS Guest Speaker: Trinh Bui, Deputy General Director, Viettel Business Solutions Corporation DOWNLOAD PDF |
| 11:15 – 11:45 | IPX Self Reflection – An interactive session on perceptions and feedback about IPX performance Speaker: Chris Lennartz, VP Mobile Solutions, iBASIS DOWNLOAD PDF |
| 11:45 – 12:15 | Takeaways/What’s Next? Speakers: Edwin van Ierland, CCO, iBASIS Patrick George, EVP Strategy and Business Development, iBASIS Nicolas Barret, Managing Director, iBASIS |
| 12:30 – 13:30 | LUNCH/DEPARTURE TO AIRPORT |
Other Materials
WHITEPAPER
Looking Past the 5G Hype and Implications on Roaming
Dimitris Mavrakis and Emanuel Kolta, ABI Research
Bill Welch, Head of 5G Roaming, iBASIS
WHITEPAPER
Selecting the Best Fit eSIM Solution for Your Requirement
Robin Duke-Woolley, CEO, Beecham Research
Sponsored by iBASIS
FEEDBACK WELCOME
Thank you for participating at our inaugural CUSTOMER FIRST event. The discussions, the interactions, and your feedback drive both business and our spirit within iBASIS.
Your input and insight on the strategy-led discussions will help us continue making you first in all we do, as well as in planning for the next event.
If you did not fill out the survey on-site last week, please take a few minutes and click below.
HOSTED BY
PATRICK GEORGE
EDWIN VAN IERLAND
NICOLAS BARRET
STRATEGIC PLANNING
ACCOUNT BUILDING
SOLUTIONS ALIGNMENT
GLOBAL ROADMAP
“We can lead in voice, data, and mobile, but we are here to enable operators and digital players worldwide with unified communications solutions that will help them achieve their core strategies, performance, and transformation.”