OUR COMMITMENT TO PRIVACY
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
INFORMATION COLLECTION & USE
iBASIS may request Personal Information from you to enable you to order products and services from iBASIS. “Personal Information” means information about an identifiable individual that is recorded in any form and that we have about you. This may include certain personal and financial information about you including your name, shipping address, email address, telephone and fax numbers. Personal Information does not include information that is aggregated or otherwise does not identify an individual or does not permit us to associate such information with an individual.
iBASIS collects Personal Information to complete business transactions, deliver marketing material, administer individual accounts, provide customer support and meet applicable legal and government regulatory requirements such as tax collection. These purposes are our legitimate interests which we pursue. These legitimate interests form the legal basis to collect and use your information.
RETENTION OF PERSONAL INFORMATION
ACCURACY OF PERSONAL INFORMATION AND YOUR RIGHTS RELATED TO PERSONAL INFORMATION
iBASIS takes reasonable steps to make sure that the Personal Information we process is accurate, complete and up-to-date for the purposes for which it is collected and processed. You should ensure that any information you provide to us is accurate, complete and up-to-date, and you should contact us, as appropriate, should you need to update or review that information.
You may have a right to data portability under applicable law. You may also access a copy of your Personal Information, request rectification or erasure of your Personal Information, object to processing of your Personal Information, request the restriction of the processing of your Personal Information, or otherwise exercise your rights afforded under applicable law by contacting us at the address provided below and by providing evidence of your identity. If the information requested does not identify you without us obtaining additional information, we may not be able to honor your request. Finally, you also have the right to lodge a complaint with a supervisory authority.
TRANSFER OF INFORMATION
The Personal Information that we collect may be stored and processed on servers located in various countries, including servers located outside of your home country. This is necessary to ensure that your calls reach their intended destination.
iBASIS provides users the opportunity to opt-out of receiving communications from us and our partners at registration. We also give users the option to remove their information from our database and to not receive future communications by sending a request to info@iBASIS.net.
We require that our third party service providers agree to keep all information we share with them and to use the information only to perform their obligations in the agreements we have in place with them. These third party service providers are expected to maintain privacy and security protections that are consistent with applicable law. While we provide these third parties with no more information than is necessary to perform the function for which we engaged them, any information that you provide to these third parties independently is subject to their respective privacy policies and practices.
We give users access to personally identifiable information in order to correct, amend, or delete inaccurate information by sending an email to info@iBASIS.net.
LOG FILES AND SHARING OF INFORMATION
iBASIS uses your IP address to help diagnose problems with our server, and to administer our web site. Your IP address is used to help identify you and to gather broad demographic information. IP addresses are also used to provide an audit trail in the case of attempted illegal use of the site as well as to guard against spamming.
CONTACT OUR DATA PROTECTION OFFICER
ATTN: Kyle Hofmann, Data Protection Officer
10 Maguire Road, Bldg. 3
Lexington, MA 02421
Other individuals may handle the day-to-day collection and processing of Personal Information. The Data Protection Officer or iBASIS’ management may designate other individuals within iBASIS to perform the Data Protection Officer’s responsibilities.