PRIVACY POLICY – WEBSITE

OUR COMMITMENT TO PRIVACY

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

INFORMATION COLLECTION & USE

iBASIS may request Personal Information from you to enable you to order products and services from iBASIS. “Personal Information” means information about an identifiable individual that is recorded in any form and that we have about you. This may include certain personal and financial information about you including your name, shipping address, email address, telephone and fax numbers. Personal Information does not include information that is aggregated or otherwise does not identify an individual or does not permit us to associate such information with an individual.

iBASIS collects Personal Information to complete business transactions, deliver marketing material, administer individual accounts, provide customer support and meet applicable legal and government regulatory requirements such as tax collection. These purposes are our legitimate interests which we pursue. These legitimate interests form the legal basis to collect and use your information.

iBASIS will not sell your Personal Information without your explicit consent.  We only disclose your Personal Information to third parties where necessary to fulfill the purposes identified in this Privacy Policy or where requested by you.  We may, however, use or disclose your Personal Information for legal or regulatory reasons as necessary or as required to investigate fraud or to otherwise protect against unlawful use. You acknowledge that it is iBASIS’ policy and prerogative to respond to all governmental inquiries. In the event a competent governmental authority asks iBASIS to retain and provide Personal Information about you, iBASIS reserves the right to provide any and all assistance and information necessary in its opinion to fulfill the request.

We also may disclose Personal Information in connection with a merger, acquisition or bankruptcy if we should ever file for bankruptcy or merge with another company, or if we should decide to buy another business, or sell or reorganize part or all of our business. We may disclose your Personal Information to prospective or actual purchasers and other parties. By using this website, you acknowledge that any such transfer of your Personal Information may occur. It is iBASIS’ practice to obtain appropriate protections for Personal Information disclosed in these types of transactions. iBASIS cannot, however, guarantee that this Privacy Policy will remain unchanged if iBASIS is sold or merges with or is acquired by another company.

RETENTION OF PERSONAL INFORMATION

Personal Information will be retained only as long as necessary for the fulfillment of the purposes identified in this Privacy Policy or as otherwise required or permitted by applicable law.

ACCURACY OF PERSONAL INFORMATION AND YOUR RIGHTS RELATED TO PERSONAL INFORMATION

iBASIS takes reasonable steps to make sure that the Personal Information we process is accurate, complete and up-to-date for the purposes for which it is collected and processed.  You should ensure that any information you provide to us is accurate, complete and up-to-date, and you should contact us, as appropriate, should you need to update or review that information.

You may have a right to data portability under applicable law.  You may also access a copy of your Personal Information, request rectification or erasure of your Personal Information, object to processing of your Personal Information, request the restriction of the processing of your Personal Information, or otherwise exercise your rights afforded under applicable law by contacting us at the address provided below and by providing evidence of your identity.  If the information requested does not identify you without us obtaining additional information, we may not be able to honor your request.  Finally, you also have the right to lodge a complaint with a supervisory authority.

TRANSFER OF INFORMATION

The Personal Information that we collect may be stored and processed on servers located in various countries, including servers located outside of your home country. This is necessary to ensure that your calls reach their intended destination.

iBASIS is based in the United States, and the information we collect is governed by U.S. law.  The laws of other countries may not provide the same degree of protection for your Personal Information as your home country.  By accessing our using iBASIS services or otherwise providing information to us, you expressly acknowledge and consent to the processing and transfer of Personal Information in and to countries outside your home country, including to the U.S. If you do not agree to the transfer of your Personal Information as provided in this Privacy Policy, we may not be able to provide services to you.  Please direct any inquiries or complaints regarding our compliance with this Privacy Policy to the Data Protection Officer listed in the “Contact Us; Our Data Protection Officer” section below.  We will investigate all such inquiries or complaints and will respond as appropriate. If we determine that a complaint is justified, we will take appropriate remedial measures, in our sole discretion, including modifying our policies and practices.

OPT-OUT POLICY

iBASIS provides users the opportunity to opt-out of receiving communications from us and our partners at registration. We also give users the option to remove their information from our database and to not receive future communications by sending a request to info@iBASIS.net.

SECURITY

We have invested in and deployed technological and organizational security measures to protect information that we process. For instance we maintain firewalls, network segmentation, periodic security scans, patch updates and other technical security measures for our servers and internal networks, and the servers on which Personal Information is stored are located in secure facilities that are available only to authorized personnel. We use restrictive access methods to keep information secure.  Our employees are dedicated to maintaining and upholding your privacy and security and are educated regarding this Privacy Policy. Only those employees who require Personal Information to perform a specific function are granted access to that information. Our employees are required to use the utmost discretion when accessing Personal Information. They may not, at any time, use this information for purposes outside their job functions. As appropriate, our employees are notified when this Privacy Policy is revised or other privacy or security measures are implemented by iBASIS.

We require that our third party service providers agree to keep all information we share with them and to use the information only to perform their obligations in the agreements we have in place with them. These third party service providers are expected to maintain privacy and security protections that are consistent with applicable law.  While we provide these third parties with no more information than is necessary to perform the function for which we engaged them, any information that you provide to these third parties independently is subject to their respective privacy policies and practices.

ACCESS

We give users access to personally identifiable information in order to correct, amend, or delete inaccurate information by sending an email to info@iBASIS.net.

LOG FILES AND SHARING OF INFORMATION

iBASIS uses your IP address to help diagnose problems with our server, and to administer our web site. Your IP address is used to help identify you and to gather broad demographic information. IP addresses are also used to provide an audit trail in the case of attempted illegal use of the site as well as to guard against spamming.

COOKIES

“Cookies” are pieces of information that a web site transfers to your computer’s hard disk for record-keeping purposes. Cookies in and of themselves do not personally identify users, although they do identify a user’s computer. Most browsers are initially set up to accept cookies. If you’d prefer, you can set your browser to refuse cookies. However, you may not be able to take full advantage of a web site if you do so. We use cookies to deliver content specific to your interests and to save your Password so that if you choose to, you do not have to re-enter your password each time you visit our site. Advertisers that display ads on our site may also use cookies. iBASIS does not have access to the information obtained from those cookies.

CHANGES TO PRIVACY POLICY

iBASIS reserves the right to change this policy at any time without notice. The amended policy shall be effective immediately after they are initially posted on this Site. You should periodically check this Privacy Policy for any such changes.

TERMS OF USE

Information collected by the iBASIS site about users will be treated in accordance with iBASIS’ Terms of Use Policy located at www.iBASIS.net.

CONTACT OUR DATA PROTECTION OFFICER

We have designated one or more individuals who monitor our compliance with this Privacy Policy. The individual responsible for our compliance has been designated as iBASIS’ Data Protection Officer. If you have any questions regarding this privacy policy, the practices of iBASIS or your dealings with our web site, please contact us at:

iBASIS, Inc.
ATTN: Kyle Hofmann, Data Protection Officer
10 Maguire Road, Bldg. 3
Lexington, MA 02421
info@iBASIS.net

Other individuals may handle the day-to-day collection and processing of Personal Information. The Data Protection Officer or iBASIS’ management may designate other individuals within iBASIS to perform the Data Protection Officer’s responsibilities.