CUSTOMER FIRST

24 – 26 September 2019
Cascais, Portugal

THE FUTURE AWAITS
BE THERE FIRST

Thank you for being part of our first global customer meeting, setting the path forward for you, your company, and the industry.

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AGENDA

Presentation PDFs

16:30 – 18:30Telecoms Transformation, Tofane Global Strategy – Welcome pitch, Plenary session
Strategic Roadmap
Event Program Overview

Alexandre Pébereau, CEO, iBASIS and Tofane Group
Roland Nicklaus, Founder, RXN Consulting
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09:00 – 09:30The Flux of the Wholesale Market – Current and future state of the wholesale voice and mobile data market
Guest Speaker: Dimitris Mavrakis, Research Director, ABI Research
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09:30 – 10:005G (r)evolutions – What innovations is 5G bringing already and what is the role of the IPX?
Speaker: Bill Welch, Sr Product Manager, Mobile Solutions, iBASIS
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10:00 – 10:30New Revenues from Global IoT – How can globalized IoT bring new wholesale revenues to MNOs?
Speaker: Ajay Joseph, CTO, iBASIS
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10:30 – 11:00COFFEE/SOCIAL BREAK
11:00 – 11:45BREAKOUT
Dealing with Dangers of Voice Fraud – What fraud vectors are currently and in the future compromising the voice business and what can we do?
Speaker: Malick Aissi, VP Business Assurance and Risk Management, iBASIS
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–OR–
Securing Your Mobile Assets – What current and future mobile security threats do we see and what can we do?
Presenter: Bill Welch, Sr Product Manager, Mobile Solutions, iBASIS
Partner Speaker: Stephen Buck, Mobileum Security Business
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11:45 – 12:15Clearing the Future – The evolution of data and financial clearing towards IoT and 5G
Partner Speaker: Jürgen Appel, Board Member, Nextgen Clearing

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12:15 – 12:45The Long Hot Roaming Summer – An IPX use case: what were the roaming business and traffic dynamics and challenges during the Summer and how were they addressed?
Presenter: Hubert Patijn, Sr Business Development, Mobile Solutions, iBASIS
Guest Speakers: Roula Mostratou, Head of Roaming, WIND Hellas
Vicky Georgakopoulou, Sr Service Manager, WIND Hellas

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13:00 – 14:30LUNCH
14:30 and onAFTERNOON ACTIVITIES
Regatta in Cascais Bay, One of the Best Places to Sail in the World
– Let’s experience a fun and memorable regatta with experienced skippers. All equipment will be provided. We will stay inside the bay where sailing conditions are safe.
–OR–
Taste of Lisbon, Cultural and Gastronomical Immersion – Let’s explore the capital city and discover beautiful sights and hidden gems while enjoying Portuguese hospitality. You will also experience culinary traditions and innovations.
08:30 – 09:00Customer Experience First – How to build on global competence for growth and enhanced Quality of Service
Speaker: Ajay Joseph, CTO, iBASIS
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09:00 – 09:30The Voice of OTT – Where is voice going from an OTT perspective and what does that mean for MNOs?
Speaker: Bas van Heyningen, Product Manager, iBASIS
Guest Speakers: Rob Kurver, CEO, Apiology
Luis Borges Quina, CEO, Ottspot, Partner/Founder, Apiology
Nilesh Parikh, Global Sales and Product Leader, iBASIS

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09:30 – 10:15BREAKOUT
Maximizing the SMS Opportunity – How to monetize the (wild) growth of A2P SMS?
Speaker: Bruno Coindre, VP Messaging Solutions, iBASIS
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–OR–
The Evolution of Voice Routing – Feature based automation and quality assurance
Presenter: Leatha Bazillion, Director Voice Solutions, iBASIS
Guest Speaker: Jay Meranchik, President and CTO, Global Convergence Solutions, Inc.
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–OR–
Improving InVision IPX Analytics – Interactive feedback on InVision and discussion on requirements and roadmap
Speaker: Florin Neamtu, Sr Product Manager, Mobile Solutions, iBASIS
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10:15 – 10:45COFFEE/SOCIAL BREAK
10:45 – 11:15CASE STUDY SESSION
How do MNOs view changing market dynamics in various regions and what are their new (business) requirements in wholesale going forward?
Presenter: Gilbert Relou, VP Mobile Business Development, iBASIS
Guest Speaker: Trinh Bui, Deputy General Director, Viettel Business Solutions Corporation
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11:15 – 11:45IPX Self Reflection – An interactive session on perceptions and feedback about IPX performance
Speaker: Chris Lennartz, VP Mobile Solutions, iBASIS
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11:45 – 12:15Takeaways/What’s Next?
Speakers: Edwin van Ierland, CCO, iBASIS
Patrick George, EVP Strategy and Business Development, iBASIS
Nicolas Barret, Managing Director, iBASIS
12:30 – 13:30LUNCH/DEPARTURE TO AIRPORT

Other Materials

WHITEPAPER
Looking Past the 5G Hype and Implications on Roaming
Dimitris Mavrakis and Emanuel Kolta, ABI Research
Bill Welch, Head of 5G Roaming, iBASIS

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WHITEPAPER
Selecting the Best Fit eSIM Solution for Your Requirement
Robin Duke-Woolley, CEO, Beecham Research
Sponsored by iBASIS

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FEEDBACK WELCOME

Thank you for participating at our inaugural CUSTOMER FIRST event. The discussions, the interactions, and your feedback drive both business and our spirit within iBASIS. 

Your input and insight on the strategy-led discussions will help us continue making you first in all we do, as well as in planning for the next event.

If you did not fill out the survey on-site last week, please take a few minutes and click below.

HOSTED BY

PATRICK GEORGE

EDWIN VAN IERLAND

NICOLAS BARRET

STRATEGIC PLANNING

ACCOUNT BUILDING

SOLUTIONS ALIGNMENT

GLOBAL ROADMAP

“We can lead in voice, data, and mobile, but we are here to enable operators and digital players worldwide with unified communications solutions that will help them achieve their core strategies, performance, and transformation.”

—Alexandre Pébereau