Terms & Conditions - Prepaid Calling Card
IMPORTANT CONSUMER UPDATE
iBASIS Retail Prepaid Card Products
iBASIS ceased all distribution sales of its prepaid calling cards in 2016. However, cards that were still in the market continued to be serviced until their expiration date. Based on an internal review of our calling card inventory in January 2020, we determined that all of the cards in the market had finally expired. Given our determination that there are no longer consumers with unexpired cards in the market, iBASIS has shut down the support systems serving the product. However, in the unusual event that there remains a consumer with an unexpired card out in the market, please contact our Support Department via the phone or email below with the following information to receive a full refund:
Telephone: 1-781-505-7551 (24 hours a day, 7 days a week)
E-Mail: support@ibasis.net
Mail: iBASIS, 10 Maguire Road, Building 3, Lexington, MA USA 02421
Please include: Your Name (First Name, Last Name), Mailing Address, Telephone Number, Card Name, PIN, and where you purchased the disposable calling card, in your correspondence.
iBASIS will process your request and a refund check will be issued to you for the unused portion of your prepaid calling card and will be sent to your mailing address via USPS, in approximately 2 – 4 weeks from the date request was received.
California Customers Only: If you have a question about your service or about your balance, please call iBASIS customer support at 1-781-505-7551. If you are not satisfied with iBASIS’s response, submit a complaint to the California Public Utilities Commission (CPUC) by visiting http://www.cpuc.ca.gov/complaints/. Billing and service complaints are handled by the CPUC’s Consumer Affairs Branch (CAB), which can be reached by the following means if you prefer not to submit your complaint online:
Telephone: 1-800-649-7570 (8:30 AM to 4:30 PM, Monday through Friday)
Mail: California Public Utilities Commission, Consumer Affairs Branch, 505 Van Ness Avenue, Room 2003, San Francisco, CA 94102
If you have limitations hearing or speaking, dial 711 to reach the California Relay Service, which is for those needing direct assistance relaying telephone conversations, as well their friends, family, and business contacts. If you prefer having your calls immediately answered in your mode of communication, dial one of the toll-free language-specific numbers below to be routed to the California Relay Service provider.
Type of Call | Language | Toll-Free 800 Number |
TTY/VCO/HCO to Voice | English Spanish | 1-800-735-2929 1-800-855-3000 |
Voice to TTY/VCO/HCO | English Spanish | 1-800-735-2922 1-800-855-3000 |
From or to | English & Spanish | 1-800-854-7784 |
These Terms are governed by and construed under the laws of the Commonwealth of Massachusetts without regard to choice of law principles.
UPDATED: April 17, 2020