One sure thing about mobile subscribers is that the more they get, the more they want. They want higher-speed service for popular pastimes such as mobile social networking, mobile video, online gaming and a myriad of OTT services. They also expect convenience, unified access and a consistent experience, not just while on their home network, but wherever they are. During major events, the ability to share the experience with distant family and friends via social media, voice and video is of great personal importance. That’s why operators need to be prepared for the traffic volume spikes these events generate. iBasis can help.
The Hajj Management Event Experience
In Saudi Arabia, the Hajj pilgrimage is the largest annual event for Muslims. Each year, in September, more than three million pilgrims (almost half of which are from abroad) gather in and around Mecca in an area covering just 26 km2. Ensuring normal communications and a positive user experience during the event is a top priority for all operators in Saudi Arabia. Although the Saudi operators provide local pre-paid SIM cards as a service, more people use their own SIM cards, and operators are providing special roaming offers to their subscribers.
When this happens, mobile operators have to deal with the explosive traffic – a 200% increase in 2015. Such massive traffic increase may even exceed performance and capacity specifications, resulting in instability and poor subscriber experience. The peak traffic of voice and data services during busy hours reaches about 400 active users per cell which is an enormous amount.
Our Event Management team, which can help ensure smooth operations and roaming traffic monitoring is looking at trends in volumes and can share their experience about capacity planning. We strive to exceed expectations in every manner of execution. Timely planning and outstanding coordination between various teams are the cornerstones of high profile event management success.
A Series of Professional Services for Enabling Superior End-user Experience
iBasis Event Management services can handle various conditions and scenarios, such as sports events, holidays, political and religious activities or emergencies, regardless of population density, traffic peak volume or numerous VIP subscribers.
The services listed below provide operators with end-to-end event management and dedicated resources to guarantee high QoS during key events, focusing on problem prevention before an event, monitoring during an event, and experience summary and standardization after an event.
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Make sure your IPX is ready to provide the best roaming experience during high peak events and the summer season and contact the iBasis Event management team now.