Demonstrating global trust, transparency, and customer protection in an evolving threat landscape
iBASIS has been awarded an “Excellent” rating for the 2025 Global Leaders’ Forum (GLF) Code of Conduct – Voice, reaffirming its leadership in protecting customers, partners, and the integrity of international communications.
This marks five consecutive years of compliance with the GLF Code of Conduct, which is a milestone that reflects iBASIS’ sustained commitment to fraud prevention, ethical operations, and cross-industry collaboration.
“This recognition reflects the ongoing commitment of our global teams to combat telecom fraud and protect our customers,” said Patrick George, Group CEO of iBASIS. “By continuously investing in AI-driven tools, analytics, and partnerships, we’re helping to strengthen the trust that underpins global connectivity.”
Raising the Bar: A New Era of Accountability
The 2025 GLF Code of Conduct introduces a restructured, evidence-based framework that represents the most rigorous standard to date.
Developed in partnership with the i3Forum, it adds peer review to self-declaration with documented proof, ensuring transparent and verifiable compliance.
To achieve the “Excellent” tier, carriers now face stricter requirements:
- Score above 85% across all seven Code principles, from fraud detection and reporting to payment control and IRSF mitigation;
- Provide robust evidence of adherence; and
- Pass a peer-review process validating best practices and accountability.
This new model strengthens industry trust and positions the GLF Code as a recognized benchmark for partner selection and network integrity.
Collaboration, Vigilance, and Technology
The announcement follows the release of the GLF Fraud Report 2025, compiled with FTI Consulting, which shows:
- 69 % of carriers now rank fraud prevention as a top strategic priority;
- 77 % plan to increase investment in fraud-detection technologies for both voice and messaging;
- 52 % report reductions in the volume and impact of fraudulent voice traffic;
- 47 % believe peers demonstrate a high commitment to collaboration (up from 30 % in 2024); and
- 48 % say a peer’s GLF Code compliance influences their willingness to trade.
These findings highlight the sector’s growing consensus that fraud prevention is both a technical and strategic imperative.
Five Years of Continuous Leadership
Through five years of attestation, iBASIS has shown that trust is built through consistency, innovation, and collaboration.
The company invests heavily in AI-powered detection, real-time traffic blocking, and specialized fraud-management expertise to stay ahead of evolving threats.
Its participation in both the Voice and Messaging GLF Codes of Conduct underscores an end-to-end approach to securing customer communications and strengthening the wider ecosystem. This achievement also reflects the crucial role played by iBASIS’ Business Operations and Dispute Management teams, whose diligence, coordination, and expertise were instrumental in ensuring compliance and maintaining the highest standards of customer protection.
“Fraud prevention isn’t just a compliance exercise—it’s fundamental to sustaining confidence across global telecoms,” said Malick Aissi, VP of Business Assurance & Risk Management Services at iBASIS. “Initiatives like the GLF Code of Conduct enable carriers to hold each other accountable and build a stronger, more transparent industry.”
About the GLF Code of Conduct
Launched in 2018, the GLF Code of Conduct defines seven principles for international carriers to mitigate fraudulent traffic:
- Targets & Monitoring: integrate fraud KPIs into management reporting.
- Processes: follow i3Forum best-practice recommendations.
- Destinations: block fraudulent number ranges and destinations.
- Payment Flows: prevent payments to instigators of fraud.
- Reporting: share information on fraudulent traffic with peers.
- Contracting: include anti-fraud terms in agreements.
- IRSF Mitigation: offer opt-outs from revenue-share ranges.
The 2025 attestation framework adds peer-reviewed verification and a three-tier model (Basic, Advanced, and Excellent) ensuring the highest standards of integrity and accountability.