Wind Hellas Selects iBASIS for Multiservice IPX to Scale 4G Roaming

Wind HellasLexington, MA – iBASIS, the leading communications solutions provider enabling operators and digital players worldwide, announces that Wind Hellas, one of the largest telecommunications companies in Greece, has connected to the iBASIS IPX network to leverage its full, secure and scalable roaming solution. This includes LTE signaling (Diameter/S6) and LTE Data Roaming traffic (GRX/S8), to enable Wind Hellas to scale and enhance its 4G roaming services for roaming Summer spikes.

Through the iBASIS multiservice IPX network, Wind Hellas gains immediate access to iBASIS’ LTE Roaming footprint of more than 660 networks in 180 countries, which represents 1.5 billion subscribers reached via iBASIS’ direct routes. The move enables a high quality roaming experience for all roamers, especially inbound, given the popularity of Greece as a holiday destination.

With the end of roaming charges in Greece two years ago, subscribers are taking advantage of the new Roam Like Home rules, consequently boosting the demand in roaming services. Greece, one of the four top Mediterranean destinations for travelers, drives inbound roaming revenues contributing to the impressive roaming growth in the country.

“To strengthen our leading position in Greece and fully exploit our newly upgraded 4G/4G+ network covering ~95% population, we strive to provide our subscribers and visitors with superior quality and speed, wherever they are from,” said Vassilis Gkatsos, Head of Carrier & Wholesale Services at Wind Hellas. “iBASIS is a very reliable partner to ensure our service is high quality, offering a fully integrated solution for LTE roaming with redundancy. iBASIS enables us to manage the spikes in roaming usage and better anticipate traffic growth and its associated revenues and costs.”

“Working closely with Wind Hellas, we are able to offer the broadest LTE roaming reach and quality in a cost-effective manner. It better equips them to maximize roaming revenues,” said Alexandre Pébereau, Tofane Global Group CEO. “As an innovative mobile operator, Wind Hellas is taking steps to ensure that it continues to deliver the highest quality services for its customers. We’re thrilled to partner and to help leverage our IPX network and LTE Roaming solution to achieve their goals.”


iBASIS is the leading communications solutions provider enabling operators and digital players worldwide to perform and transform. Powered by Tofane Global, iBASIS represents an estimated USD 1+ billion in annual revenue, is the third largest wholesale voice operator, ranks as the Top 3 LTE IPX vendor with 660+ LTE destinations and serves 1,000+ customers across 18 offices worldwide. iBASIS optimizes access, connectivity, and value-added solutions, so customers achieve high return on voice, mobile data, and IoT requirements to be first in their respective markets and in the digital era.

For the second consecutive year, the iBASIS IPX has been ranked as one of the top Tier One IPX Network Vendors, highly rated by more than 200 MNOs for its leadership, i.e. strategic and local expertise and customer oriented- ROCCO IPX Network Vendors Performance Report 2018.


With an annual turnover of €500 million and 1.000 employees, WIND Hellas is among the 50 largest companies in Greece and one of the biggest telecommunications firm. It was founded in 1992 and today serves more than 4,3 mil. customers with converged communication services extending from wireless to fixed telephony & ultra-fast Internet as well as Pay TV. Mr. Nassos Zarkalis is Chairman & CEO of WIND Hellas since 2009.

Believing in the power of a modern world where everything is interconnected and where everything is possible if you are connected, WIND invests 100 mil. € each year in building new generation ultra-high speed networks both wireless (4G, 4G+), as well as landline (VDSL, FTTx) networks all over Greece (Fiber optic network).

Driven by its commitment to offer its Customers an excellent communication experience, WIND is constantly evolving. Customer experience is a strategic priority in every operational activity at all contact points.

iBASIS Partners with Qroam to Enhance Monetization of Long Tail Roaming

QroamLexington, MA – iBASIS, the leading communications solutions provider enabling operators and digital players worldwide, announces today its partnership with Qroam, the first wholesale roaming trading platform.

The profitability of roaming business units has been impacted by regulations, decreases in retail and wholesale roaming rates, substantial increases in data traffic and growth in alternative roaming solutions. iBASIS leverages Qroam trading platform to enable its mobile customers with easier access to attractive commercial roaming rates (Inter Operator Tariffs) for medium to smaller roaming volumes in a more efficient and automated way.

“This is a perfect example of the type of solutions we want to enable our customers with. More  than 65% of operators are not doing more IOT discount deals because of resources and time constraint. Typically 80% of roaming traffic is generated by the top twenty outbound countries. Our partnership allows our customers to also optimize and monetize deals for the remaining 20% of their traffic,” says Patrick George, EVP Product and Business Development at iBASIS.

Exclusively designed for commercial roaming teams, Qroam was developed to provide an automated trading platform to unlock discovery of new outbound/inbound opportunities and revenues, while simplifying the process of setting up and managing discount agreements between mobile operators.

“iBASIS strengthens the Qroam trading platform with greater reach and deeper relationships across the mobile industry. We are excited to leverage the traction and dynamism of its IPX community, touching +1,000 interconnects globally, iBASIS is a tier 1 player in the industry with full mobile network reach for roaming across all technologies, on diverse routing, future proof and with full visibility and control. iBASIS and Qroam are sharing the same mandate and strategy to enable mobile operators with novel, easy to execute and profit-driven solutions,” adds Marcel Wientjen, CEO at Qroam.

In addition to concluding discount deals with medium and smaller roaming partners to generate savings, iBASIS’ customers can select back up partners to guarantee best service, and get special offers to cover short-term special events. Combined with iBASIS’ analytics InVision, operators also gain greater visibility, optimization and control over their traffic with sophisticated alarming and identification of specific IMSI behavior.


iBASIS is the leading communications solutions provider enabling operators and digital players worldwide to perform and transform. Powered by Tofane Global, iBASIS represents an estimated USD 1+ billion in annual revenue, is the third largest wholesale voice operator, ranks Top 3 LTE IPX vendor, serves 1,000+ customers worldwide and brings together 300 employees across 18 offices worldwide. For more information, visit

Building our extensive LTE footprint

With 2018 in full swing, Reach, VoLTE and Analytics remains central to the expansion of the iBasis LTE footprint.  We continue to partner with customers to build and grow and now have more than 530 LTE destinations, with 1.3 billion subscribers covered by our direct routes. Our LTE Roaming solution provides a very high level of quality, scalability as well as a secure and profitable path to new IP based services such as voice over LTE and IoT.  These services are fortified by the unique business analytics of InVision.

Our fast and successful track record has led iBasis to become top 3.  As a top provider we are dedicated to ensuring that our customers are prepared and in the best position to face the upcoming challenges in the international market and to benefit from the next wave of innovation.

The Link Between Long Tail Destinations And Telecom Fraud

Agents at a travel agency specializing in trips to the Pacific islands were surprised one day to no longer be able to reach their on-island hotel, resort and tour operator contacts by phone – clearly a serious problem for their business. The travel agency concluded that they needed to make a change from the local carrier that provided their hosted PBX service.

What happened?
The local carrier suffered a series of fraud attacks involving hacked PBXs and high-volumes of calls to several Pacific Islands. After multiple confrontations with angry customers who had been billed for calls they never made, the carrier had taken the drastic, but logical decision to completely block all calls to these destinations, including legitimate calls like those made by the travel agents.

Long Tail Destinations
It is no secret that in order to avoid the expense of noncollectable invoices due to fraud, carriers are increasingly blocking outbound international calls to certain high-risk destinations. These destinations are often part of the “long-tail” of country destinations with low traffic volumes and higher termination rates.

These high-risk destinations are attractive to perpetrators of International Revenue Share Fraud (IRSF) due to their high termination rates. But naturally, not all traffic to high-risk destinations is fraudulent. According to iBasis estimates, less than 10% of total call attempts to high-risk destinations are fraudulent. This means that carriers blocking an entire country destination are missing significant revenue and margin opportunities.

iBasis FraudAlert
With iBasis fraud management solution, called FraudAlert™, carriers of any size can capture and profitably monetize the legitimate traffic streams to higher-risk destinations. FraudAlert analyzes voice traffic sent through iBasis’ network 24×7, automatically blocking IRSF traffic. Further, FraudAlert can help carriers avoid aggravating legitimate business customers, thereby helping to minimize customer churn.

If you are interested in learning more about iBasis’ FraudAlert capabilities or would like to schedule a demo, please contact Product Manager Guillermo Hurtado (

Financial and Commercial Implications of VoLTE Roaming

On Thursday, September 22 at 10 am, during the upcoming BARG meeting, Vanesa Matamoros, iBasis Sr. Manager, Innovation Programs, will present the latest updates on the commercial and financial implications of VoLTE Roaming models in the region

>  Specific regional and in-country cases: inbound versus outbound roaming

>  Changes to the current charging structure

>  Impact on flows and interdependencies between operators

>  Financial outcomes on the roaming business revenues

We look forward to seeing you in Mexico next month!

Don’t leave money on the table!

Mobile operators are eager to recoup their large investments in LTE in the form of increased profits and subscriber satisfaction.

And yet, according to our research, many operators aren’t effectively monetizing their existing LTE-ready subscribers. In fact, as many as 60% of subscribers with LTE handsets don’t have LTE rate plans that would enable them to take advantage of that functionality.

Operators that aren’t effectively marketing LTE subscriptions and larger data plans to LTE-ready subscribers are leaving revenue and margin on the table despite the heavy investments they’ve already made. In addition, they’re not providing those subscribers with the LTE quality experience.

Commercial Opportunity identifier
The Commercial Opportunity Identifier module of iBasis InVision™ helps operators solve this dilemma by identifying subscribers with LTE handsets that either have not purchased an LTE subscription, or whose subscription was incorrectly provisioned (thus depriving the user from the LTE services he/she is paying for). InVision enables the operator to efficiently customize compelling offers and leads those subscribers to the superior service experience of LTE. The net result: happier customers and increased profits from larger data rate plans.

Based on a smart combination of parameters, the Opportunity Identifier traces and indicates if the identified opportunity is a pure commercial one (where the mobile operator needs to contact the subscriber to sale a 4G subscription) or a provisioning error (where the mobile operator has to review the setup of the LTE subscription in its systems to make LTE roaming work). By analyzing traffic passing through its networks, iBasis can identify whether mobile operators providing LTE services to their end-users can improve the monetization of their LTE investments to a smaller or larger degree. In the example below, a feature the Opportunity Identifier provides, some operators have a services opportunity of 26% for their subscribers; others even around 60%.

In cases where the subscriber’s LTE subscription was incorrectly provisioned, InVision enables the mobile operator to take proactive measures to correct error and again benefit from greater customer satisfaction and profits.

Opportunity Identifier

The Benefits of iBasis InVision
InVision provides other insights, including the roaming subscriber’s country and network location and the type of handset being used, which enable operators to customize its offerings and capture additional revenue. The bottom line is that it is completely unnecessary for you to leave money on the table. The iBasis InVision team can help you identify many opportunities for growth.